The Therapy Platform Website Privacy Policy
Last revision: October 2024
We at The Therapy Platform Pte Ltd UEN:201917371M (“we” or “us” or “our”) are committed to safeguarding and protecting the privacy of your personal data. This Privacy Policy applies to The Therapy Platform website (the “Website”) and outlines the collection, processing and usage of personal data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (the “PDPA”).
By accessing or using the Website, you shall deem to agree to the terms of this Privacy Policy.
In this Privacy Policy, if we refer to:
“customer” or “user” means an individual who (a) has contacted us through any means, including through our Website or other platforms or (b) has entered or may enter, into a contract with us for the provisions of services.
“personal data” means data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
Consent and Data Collection Practice
We collect personal data and any other information you provide to us through forms or when you interact with our Website. We may also collect data about your device and browsing activity through cookies and similar technologies.
By providing personal data to us, you consent to our collection, use and disclosure of your personal data in accordance with this Privacy Policy and for the purposes stated herein. Your consent can be withdrawn at any time by contacting us at contact@thetherapy.co, subject to legal or contractual restrictions.
Retention and Protection of Your Data
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal or regulatory requirements. We take reasonable steps and arrangements to protect your personal data against unauthorised access, collection, use, disclosure or similar risks. Personal data will only be retained for as long as necessary to fulfil the purposes for which it has been collected or to comply with the legal and regulatory requirements.
Once your personal data is no longer required for the purposes stated or legal compliance, we will permanently delete physical records through secure shredding or electronic records using data-wiping technology to prevent recovery.
We conduct regular audits of our data retention practices to ensure compliance with our privacy policy and the PDPA.
Storage, Use and Security of Your Information
We collect and store the personal data you voluntarily provide to us when interacting with our Website. This information includes your name, phone number, address, and email address, which may be collected during your engagement with our Website.
We may use your personal data to:
i. process product orders;
ii. respond to your inquiries; and
iii. send you direct marketing materials, updates and newsletters, provided you have explicitly consented to such communications. (Note: You can opt out of receiving these communications by unsubscribing via the link in our emails or contacting us at contact@thetherapy.co) .
We do not share your personal data with any third party except when required by law or law enforcement, when necessary to fulfil services or deliver products you have requested or to protect our intellectual property rights.
We may also share your personal data with service providers who assist us in operating our Website, subject to their agreement to comply with our privacy standards. We generally do not transfer your personal data to countries outside of Singapore, however, if we do so, we will ensure that your personal data is accorded a level of protection comparable to that required under Singapore’s PDPA.
Non-Personal Information
Any non-personal information, communication or material you provide to us or that we obtain from third parties without confidentiality obligation may be kept, used and disclosed by us on a non-confidential basis. Such information may be used for improving the functionality of our Websites and services, developing and marketing our products or conducting research and analytics.
Cookies
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Cookies enable our website to tailor its configuration to your preferences, enhancing your browsing experience. Please note that cookies do not access information stored on your computer, such as any personal information (e.g. name, address, email address or telephone number).
Third-Party Cookies
In addition to the cookies we use, our Website also utilises cookies from third-party service providers, such as Google Adwords, to help deliver personalised ads and improve your experience. These third-party cookies may track your activity across different websites to serve you targeted advertisements based on your interests.
Please note that while we use these third-party services, we do not control these third-party placements of cookies nor do we have access to the data collected by them. These third-party service providers have their own privacy policies governing the use of such data and we recommend that you review their policies for more details on how they handle your personal data. You can find more information about how Google uses cookies and manages your preferences in Google’s Privacy Policy.
Managing Cookies
Most web browsers automatically accept cookies. However, you can choose to modify your browser settings to reject cookies or alert you when a cookie is being sent. Please note that if you disable cookies, you may not be able to take full advantage of all features of our Website.
Disclosure of Your Information
We may need to disclose your personal data in certain circumstances, including (1) to comply with legal obligations, such as laws, regulations, court orders, subpoenas, warrants or requests from law enforcement agencies (2) to protect the rights, property or safety of The Therapy Platform website, our customers or our users or third parties.
If we are required by law to disclose your personal data, we will take steps to ensure that the disclosure is made in accordance with applicable laws, including but not limited to the PDPA.
Access to, Updating, and Non-Use of Your Personal Information
You have the right to request access to the personal data we hold about you. If you would like to request a copy of the Personal Data, please email us at contact@thetherapy.co. We may charge a reasonable fee for providing access, which will be communicated to you before processing your request.
We are committed to ensuring that your Personal Data is accurate and up to date. If any of your personal details (such as name, email address or contact number) change, please update your latest information through your Account on The Therapy Platform website. You may also ask us to correct information that you or we believe is inaccurate or to remove inaccurate information.
The consent that you provide for the collection, use, processing or disclosure of your personal data will remain valid until such time it is being withdrawn. You may withdraw your consent to the collection, use, processing or disclosure of your personal data at any time. To do so, please contact us at contact@thetherapy.co.
In relation to the disclosure of your personal data, we may disclose your personal data:
(a) where such disclosure is required for performing our obligations in the course of or in connection with our services requested by you;
(b) where such disclosure to trusted third-party service providers or partners is necessary to deliver our services (only if they are contractually obligated to comply with our privacy and security standards); or
(c) where such disclosure is required by an order of any court or competent jurisdiction or under applicable laws and regulations.
Upon receiving your request, we will take reasonable steps to stop the collection, use or disclosure of your personal data, subject to any legal or contractual obligations. We will inform you if we intend to use your personal data for any additional purposes not previously disclosed or if we plan to disclose your information to any third party.
While we respect your right to withdraw consent, please note that depending on the nature and extent of your request, we may no longer be able to provide certain services to you. We will inform you of such implications before proceeding with the processing of your withdrawal request.
Third Parties
We do not sell, trade or otherwise deal in personal or customer information. Your personal data will only be disclosed to a third party in the following circumstances:
- when required to provide the products or services you have purchased (such as sharing necessary data with service providers or delivery partners);
- to protect the rights, property or safety of The Therapy Platform, our users, our customers or third parties; or
- when required by laws or regulatory enforcement.
We may, however, use your personal data in an anonymized and aggregated form, without referencing your name or identifiable personal data, to:
- create marketing statistics and insights;
- identify user preferences and demands; and
- assist us in improving our Website and services.
We only share your personal data with third parties when necessary and in compliance with applicable data protection laws, including the PDPA. Any third parties that process your personal data on our behalf are contractually obligated to follow the same privacy and security standards outlined in this Privacy Policy.
Security
We are committed to ensuring the security, integrity and privacy of the personal data you submit to our Website. To safeguard your personal data, we implement industry-standard security measures, such as encryption, secure servers and firewalls. We also regularly update our security protocols in line with the latest technologies to protect against unauthorised access, data breaches and other risks.
Links
Our Website may contain links to third-party websites for your convenience. Please note that these links do not imply sponsorship, endorsement or approval of the content or privacy practices of those websites. The Therapy Platform is not responsible for the privacy practices or content of any third-party websites.
We encourage you to review the privacy policies of any external websites you visit, as this Privacy Policy applies solely to information collected through our Website.
Change in Privacy Policy
We are committed to keeping our privacy policy up to date. This privacy policy may be modified or amended from time to time, at our sole discretion. All modifications will take effect once they are posted on our Website. However, for any major changes that may significantly impact how we handle your personal data, we will notify you in advance via email.
We encourage you to review our privacy policy periodically to stay informed of any updates. If you have any questions or concerns about the privacy policy or the handling of your personal data, please contact us at contact@thetherapy.co and we will respond as soon as possible, typically within 48 hours.
We are committed to keeping our privacy policy up to date. This policy may be modified from time to time, at our sole discretion. Your continued use of our services constitutes your acknowledgement and acceptance of such changes or modifications. All changes or modifications will take effect once they are posted on our website. However, for any major changes that may significantly impact how we handle your personal information, we will notify you in advance via email.
We encourage you to review our privacy policy periodically to stay informed of any updates. If you have any questions or concerns about the privacy policy or the handling of your personal data, please contact us at contact@thetherapy.co and we will respond as soon as possible, typically within 48 hours.